How do I connect my Amazon account? +
Go to Settings β Integrations β Add Marketplace β Select Amazon. You'll be redirected to Amazon Seller Central to authorize access. The process takes about 2 minutes.
Why is my profit showing differently from my bank? +
This is usually because Amazon settles payments on a bi-weekly cycle. Use "Transaction View" instead of "Order View" in the dashboard to match your bank settlements.
How do I bulk import my product costs? +
Download our XLSX template from Products β Cost Manager β Import. Fill in your COGS, shipping, and custom costs, then upload. Supports up to 50,000 rows.
How often does data sync? +
Orders and fees sync every 15 minutes from marketplace reports. Settlement data syncs within 2 hours of marketplace posting. Historical data goes back up to 2 years.
Can I add team members to my account? +
Yes β Growth and Enterprise plans support team members. Go to Settings β Team β Invite Member. Set roles as Viewer, Analyst, or Admin.